We want you to feel confident trying CoursinAI. This policy keeps refunds clear while protecting the value of completed learning.
Last updated: September 2, 2026
One-time course purchases
You may request a refund within 14 days of your first purchase of a course if you have completed no more than 25% of its lessons. Approved refunds return to the original payment method.
Monthly memberships
You can cancel a monthly membership at any time before the next renewal. Your access continues through the paid billing period. The first monthly payment may be refunded within 7 days if you have completed no more than 25% of any paid course during that period. Later renewal payments are normally non-refundable unless required by law or caused by a billing error.
Annual memberships
The first annual membership payment may be refunded within 14 days if you have completed no more than 25% of any paid course. Annual renewals may be refunded when requested within 7 days of the renewal and no paid learning activity occurred after renewal.
Duplicate charges and technical problems
We refund verified duplicate charges. If a persistent technical problem prevents access and we cannot resolve it within a reasonable time, we may extend access or issue a full or partial refund based on the affected service period.
How to request a refund
Use our Contact page and include the email address used for purchase, the course or plan name, purchase date, and a brief reason. Do not send card numbers. We aim to review requests within five business days; your bank may take additional time to display an approved refund.
Consumer rights
This policy does not reduce any non-waivable cancellation or refund rights provided by the laws that apply to you.